Agent An individual who provides customer support, sales, or technical support services through the Arise Platform under a customer support business.
Arise Platform The technology platform that connects customer support businesses with global companies to provide remote customer service, sales, and technical support.
Arise Portal The web-based dashboard (link.arise.com) where agents access programs, complete enrollment, view schedules, and manage their account.
Arise U The online learning platform where agents complete self-paced certification courses and training materials.
Assessment Required evaluations that may include voice assessments, chat skills tests, or self-assessments to determine eligibility for specific client programs.
Background Check A mandatory security screening required for all client programs to verify identity, employment history, and criminal background.
Business Opportunity A client program available for enrollment that represents a potential work opportunity for agents.
Call Types The different categories of customer interactions an agent may handle, such as customer service, sales, technical support, or billing inquiries.
Certification Course Required training program that agents must complete and pass before they can begin servicing a client program.
Chat Skills Assessment An evaluation of an agent's ability to communicate effectively through written chat or messaging platforms.
Class Details Information about certification course schedules, start dates, duration, and access instructions.
Client Program A specific work opportunity with a Fortune 1000 company that provides customer support services through the Arise Platform.
Customer Support Business The business entity that contracts with clients and employs agents to provide customer service through the Arise Platform.
Disqualifiers Specific factors or requirements that would prevent an agent from being eligible for a particular client program.
Drug Testing/Screening Additional requirement for certain client programs that may include drug testing as part of the enrollment process.
Enrollment The complete process of expressing interest, meeting requirements, passing assessments, and securing a position in a certification course.
Enrollment Prerequisites Dashboard The interface where agents complete required steps such as assessments, technical checks, and background verification.
Express Interest The initial step where agents click "Get Started" to indicate they want to learn more about a client program and receive notifications about next steps.
First-Come, First-Serve The enrollment method where certification course seats are filled based on who completes the enrollment process first.
Flexible Scheduling The ability for agents to choose work schedules that fit their personal needs and availability.
Fortune 1000 Large corporations and companies that use the Arise Platform to provide customer support services to their customers.
Get Started The button agents click to begin the process of expressing interest in a client program.
Live Session Real-time training or information sessions conducted with instructors or support staff.
OA (Opportunity Announcement) A detailed document containing all essential information about a specific client program, including requirements, schedules, compensation, and service details.
On-Demand Training materials or sessions that can be accessed at any time rather than at scheduled times.
PC Scan A technical assessment that checks an agent's computer system to ensure it meets the requirements for a specific client program.
Photo ID Verification A security process requiring agents to submit a photo of their government-issued ID and take a selfie using their mobile device.
Pop-up Blocker Browser settings that prevent pop-up windows from opening, which must be disabled to access certain platform features.
Pre-course Work Assignments or materials that agents must complete before their certification course begins, typically provided 3-5 days in advance.
Resume The function that allows agents to continue their enrollment process if they exit the dashboard before completing it.
Sales Support A type of customer service where agents help customers with purchasing decisions, product information, or sales-related inquiries.
Self-Assessment Evaluation tools where agents rate their own skills, experience, or qualifications related to specific client programs.
Self-Paced Course Training programs on Arise U that agents can complete at their own speed within specified deadlines.
Service Revenue Compensation details for client programs, visible only to customer support business owners, not individual agents.
Status Field The area in the portal that shows an agent's current standing in the enrollment process (e.g., enrolled, canceled, pending).
System & Equipment Policy Guidelines outlining the technical requirements and equipment specifications needed for client programs.
Technical Check A process to verify that an agent's computer system, internet connection, and equipment meet the requirements for a specific client program.
Technical Support A type of customer service where agents help customers troubleshoot technical issues with products or services.
24-Hour Rule The time limit agents have to complete the enrollment process once they begin, after which they will be automatically canceled.
Voice Assessment An evaluation of an agent's speaking ability, communication skills, and phone presence required for programs involving customer phone support.
Waiting Period A specified time that agents must wait before they can express interest in another client program after not being selected or not passing assessments.
Welcome Infosession Orientation sessions (live and on-demand) for new agents that provide valuable information about using the platform effectively.
CANCELED Status indicating an agent was not selected for a program or didn't complete enrollment within the required timeframe.
ENROLLED Status confirming an agent has successfully completed all requirements and secured a position in a certification course.
ENROLL NOW The button that begins the formal enrollment process after expressing interest in a client program.
START CLASS NOW The button to begin certification training on the scheduled start date.
Understanding these terms is crucial for successful navigation of the Arise Platform. When in doubt, refer to this glossary and the Opportunity Announcements for specific program details.
Remember: Knowledge of these terms will help you make informed decisions about client programs and successfully complete the enrollment process within the required timeframes.